​Frequently Asked Questions

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Q: What are your opening hours?
A: We’re open Monday to Saturday, from 9:00 AM to 5:00 PM.

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Q: Where are you located?
A: Our factory and collection point is at:
80a Croydon Road, Beckenham, BR3 4DF

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Q: How quickly will my order be ready?
A: Most orders are ready within 1 hour. Please call ahead to confirm availability and prep time.

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Q: Do you offer delivery?
A: Yes. We offer local delivery on orders over £50. Delivery must be arranged in advance—please call us to confirm time and location.

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Q: How do I place an order?
A: Call us directly to place your order and arrange either collection or delivery.

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Q: Do you offer dairy-free or vegan options?
A: Yes! We have a range of dairy-free and vegan-friendly flavours made with natural ingredients.

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Q: Can I sample your flavours before ordering?
A: If you're visiting in person, we’re happy to offer samples where available. For wholesale, we can provide a tasting pack upon request.

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Q: Do you offer wholesale or bulk supply?
A: Yes, we manufacture and supply ice cream for cafes, dessert shops, restaurants, events, and retailers. Contact us for wholesale pricing and minimum order quantities.

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Q: Can you create custom flavours for our business?
A: Absolutely. We offer bespoke flavour development for wholesale clients and events. Let’s discuss your vision!

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Q: Are your products suitable for children?
A: Yes! Our ice creams are made with natural ingredients, and we avoid artificial colours or preservatives where possible.

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Q: How should I store your ice cream?
A: Our ice cream should be stored at -18°C or below. Once opened, we recommend consuming it within 7 days for best taste and texture.

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Q: Do you cater for events or parties?
A: Yes—we provide event tubs, individual tubs, or catering options for weddings, birthdays, and more. Reach out to discuss your needs.